Sequence of service

* Welcome & greet the guest(s).

* Seat the guests. 

Pull off the chair and unfold napkin, place it on the guest’s lap.

Inform the guest(s) about the offered services. ( buffet, a la carte, set menu)

* Present the menu 

(when the menu choice has been selected.)

*Take the drink(s) order.

Approach the guest(s) and ask politely to ladies first : 

"Would you care for a drink?" or 

"What would you like to drink?".

* Serve the drinks 

according to the drink order promptly.

When serving, repeat the name of the item(s) being served.

* Take the food order. 

Asking “May I take your order?”

Listen carefully to the guest(s) when taking orders.

Repeat the order and always say thank you.

Take the menu back.

* Present the wine list (if needed).

* Take the wine order (if needed).

* Invite the guest(s) to enjoy the buffet (when the buffet choice has been selected).

Inform the guest(s) that the restaurant has a variety of selected food items and invite the guest(s) to the buffet table if there is one.

* Service of bread & butter. Offer fresh bread in a basket and butter in a butter

dish, and place them on the table.

* Cutlery set-up. 

Bring the required cutlery on a tray or cutlery service plate, and replace it according to the meal course ordered.

* Serve the wine (if ordered).

* Serve the food 

Pick up the food from the kitchen and serve. Check the food against the printed

out slip, giving priority to the ladies’ dishes first.

* Clear the table

After the main course, clear the table neatly. Remove the breadcrumb and make sure the table is clean.

* Service of dessert

Ask if any desserts are required.

Present the dessert menu (if the menu option is requested). 

* Take the dessert order.

* Serve the dessert 

Set the required cutleries and serve the dessert, and ask if the guest would like coffee or tea.

* Serve the coffee or tea 

Accompanied with sugar bowl, milk and/or lime.

Ask if anybody wishes any kind of digestif / liquor. (only for the dinner).

* Prepare the bill

Ask if the guest need anything else. If not, prepare the bill and stand by.

* Present the bill

Bring the bill promptly upon requested.

Return change.

* Farewell the guests

Pull off the chair when guests are leaving. Bid farewell and thank them.