Greeting guest.

Hostess / Maître D’

• Welcome the guest(s).
When guests arrive, welcome them with the local greeting.

• Appropriate greetings.
Address them with the appropriate greeting for the time of, as follows :
"Good morning" 00.00 - 11.59
"Good afternoon" 12.00 - 17.59
"Good evening" 18.00 - 23.59

• Use the guest’s name, when known.
Try to call the guest by her/his name : e.g., "Good morning Mr XXX, how are you?".

• Check for any reservation.
Politely ask if they have a reservation. If yes, ask for the guest’s name and guide her/him to the reserved table.

• If no, ask if the guest requires a non smoking table.

• Guide the guest to her/his table.
Do not walk too fast when showing the way to the guest. Say to the guest : “Would you please follow me, Madam/Sir”.

• Pull the chair out (ladies first).
Pull the chair out to ease access to the table and push the chair back when the guest is sitting.

• The hostess leaves the table by saying to the guest : “Enjoy your meal, Madam/Sir/Ladies and Gentlemen”.

Waitress / Waiter

• Welcome the guest(s) with a smile.

When the guest has been seated by the hostess, approach the table and welcome her/him with a smile.