Hostess / Maître ’d / Waiter / Waitress
Check and clean the menus (Cover and inserts) daily before the outlet opens. Destroy menus that are worn, crumpled or stained upon the Outlet Manager’s approval.
Carry the menu in the proper way and approach the guest from the right side.
Present the menu (ladies first).
Approach the guest from the right side, present the menu to ladies first, then gentlemen and the host last, by saying : "Here is the menu, Sir/Madam".
Recommend special dishes / drinks.
While presenting the menu, explain to the guest what today's specials are (name the food or beverage).
Step back.
After presenting the menu, step back, give the guests time to read the menu unless the guests wants to order straight away.
