Beverage order taking

Sommelier / Maître ’d / Waiter or Waitress 

* After the guest has been seated, approach the guest’s table with the beverage

menu.

* Approach the guest from the right side and ask if she/he would like to have a

drink or if she/he would like to see the beverage list.

* Recommend any special drinks or cocktails.

* If the guest requests to see the menu, hand the menu to the guest and step back

within attentive distance to wait until the guest has made her/his choice.

* Ask the guest for the order, ask politely : "Excuse me Madam/Sir, may I take your

order?".

* When the guest is ready to order, listen carefully and write down all the details.

Repeat the order, to make sure you get the order correctly, by saying:

"Madam/Sir, your order is (list name(s) of beverage item)”.

* Enter the order in the POS terminal (or remote device), where available, and the

order will thus be printed in the dispense bar.

(Where no ‘on-line’ system is available, pass one copy of the Captain Order to

the bar and one to the cashier.)